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Thread: Sundance Vacations - Spirit Incentives

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  1. #1
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    Nov 2007
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    Angry Sundance Vacations - Spirit Incentives

    I received the certificate after attending a Sundance Vacations meeting (supposed to be 60 min and took almost 2 hrs). The certificate is for 3days/2nights at 3 locations including roundtrip air fare. I activated the certificate from Sundance Vacations and sent the $50.00 “good faith deposit” via certified mail with return receipt. They’re really smart because they don’t sign the return receipt they just punch it. So I received another letter asking for the traveling dates. Selected the traveling dates and sent it back to them. Then received another letter telling me that the dates weren’t in chronological order (a lot of bs to let time pass by). Sent them back the dates in chronological order. I received another letter asking me if I wanted to continue with the second and third travel dates since the FIRST one is NEVER AVAILABLE (but when you call the hotels they have plenty of rooms available). Marked yes and sent it back. Then I received yet another letter telling me that the SECOND DATE wasn’t available so I marked yes on the third date and sent it back 03/02/07. Didn’t receive any other letter until 8/27/07 (date on the letter but it was received on 9/12/07) telling me that they were in the final booking stages of my “promotional travel” and to send a payment of $29.25 for the taxes and fees. I sent the payment on 09/16/07.

    I have been calling this people since the first letter overall I have called them more than 47 times in a 10 month period. I sent my third and last travel date and I haven’t received any letter or call to confirm my reservation. I’m waiting until 9am to call them very very very MAD. Last time I called they told me that the processing department had my documents and should contact me soon. Now they tell me that since I didn’t use my certificate in time that it has expired but they cashed the check for the taxes and fees weeks ago. That’s a rip-off, but that’s not the worst of it because I purchased the Sundance Vacations plan and after carefully reading all the fine print it says:

    You may assist our Vacation Fulfillment/Reservations department by being as flexible as possible with your desired vacation area and dates. Provide a total of 3 areas and/or 3 dates: The 3 vacation areas may have the same travel dates, or the 3 travel dates may all be for the same desired vacation area. Reservation Requests must be received at least 90 days in advance for peak season requests and 180 days in advance for holiday or special event times. Summer travel is defined as the dates between Memorial Day and Labor Day. Almost all dates qualify as peak travel so requests are typically 90 to 180 days in advance.”

    “3 vacation areas may have the same travel dates, or the 3 travel dates may all be for the same desired vacation area.” That’s a choice?

    It says a lot more but what it means is that I don’t pick where and when I vacation, but rather Sundance Vacations does based on “availability” as it says in the contract. Oh, it all seems legal alright, but it sure as hell isn’t honest and ethical because had that been explained to me I never would have bought into their bs. I know, I should have read the contract, (some 10-15 pages of stuff and other forms they ask you to sign) better yet I should have just stuck to my guns and said NO!

    I’m going to take this further so I have been researching Sundance Vacations and I found all kinds of stuff about them all over the Internet like Scam.com; http://scam.com/showthread.php?t=18911
    and Rip-off Report.com http://www.ripoffreport.com/viewsimilar.asp?q5=Sundance%20Vacations&ref=264243

    I also found an article in Wikipedia about Sundance Vacations and it seems to be very well researched and documented.

    http://streettalkblog.com/?p=1860 - more-1860

    http://*******.com/y8q5yf

  2. #2
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    Nov 2007
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    Default Re: Sundance Vacations - Spirit Incentives

    TommyD,
    Hi, I read your post about Spirit Incentives and Sundance Vacations. I am the Communications Director of Sundance and I'm sure we can help you. Please call me at 1.800.220.9400 ext. 1130, or email me at komara@vacmail.com so I can assist you with both the promotional trip and your concerns about the program. We will do whatever it takes to make sure you are satisfied. Thanks, Kathy

  3. #3
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    Default Re: Sundance Vacations - Spirit Incentives

    Hi TommyD:

    WOW -- you've written 47 times in 10 months!

    I see that you've received a "request" from Sundance Vacations to contact them. A bit of advice: take care when 'sharing' your personal information -- verify that this person is exactly who she says she is!

    We hope you will return to the forum and let us all know the outcome of this. We want to know!

    Thanks,

    Laura
    Last edited by Up4Travel; 11-26-2007 at 12:30 PM.
    Laura
    Senior Manager Community

    "Montauk on my Mind"

    Create your own countdown clock!

  4. #4
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    Thumbs down Re: Sundance Vacations - Spirit Incentives

    Sundance Vacations. Here are the facts!

    There are various packages but initially Sundance offers you 30 vacations (basically one per year for 30 years) for $15,000, $12,000 if you purchase that day only. Financing is available at approximately a 16.7% interest rate. Although financing is for 84 months (7 years) the Sundance contract is a 30-year commitment. Sundance Vacations spiel is that 30 weekly vacations, at $12,000, is equal to $400 per vacation, but let’s do the math:

    Initial down payment of $2,400. = $2,400
    $195 per month for 84 months.
    (Financing the $9,600 balance) = $16,380
    $339 annual membership fee x 30 years. = $10,170
    $99.00 per week reservation fee x 30 weeks = $2,970
    $30.00 per night peak travel time upgrade.
    $30.00 per night x 7 nights = $210 per week.
    (39 of the 52 yearly weeks are peak travel time.)
    $210 per week peak travel time x 30 weeks = $6,300

    That’s a total of $38,220 for 30 vacations or $1,274 per week and they are one bedroom accommodations because two bedrooms require another $210.00 per week upgrade. That would then equal $1,484 per week and that does not include meals, air fare, transfers to and from the airport, local taxes, on-site amenities, maid service, gratuities, etc.

    All of the above ancillary fees are detailed in the Sundance Vacations contract. The minimum $1,274 per week is more than 3 times the $400.00 per week that Sundance suggests. In addition, with the exception of the initial purchase price, all the ancillary fees (yearly maintenance fees, weekly reservation fees, peak travel time upgrades, local taxes, etc.) are subject to increase as detailed in the Sundance Vacations contract. Also in the contract are very specific and burdensome requirements for booking vacations, quoting from that contract:

    You may assist our Vacation Fulfillment/Reservations department by being as flexible as possible with your desired vacation area and dates. Provide a total of 3 areas and/or 3 dates: The 3 vacation areas may have the same travel dates, or the 3 travel dates may all be for the same desired vacation area. Reservation Requests must be received at least 90 days in advance for peak season requests and 180 days in advance for holiday or special event times. Summer travel is defined as the dates between Memorial Day and Labor Day. Almost all dates qualify as peak travel so requests are typically 90 to 180 days in advance.”

    $1,274 to $1,484 per vacation week (accommodations only) 90 to 180 days advanced written request with no guarantee that you’ll get the vacation time and place that you choose because all requests are based on “availability” as detailed in the Sundance Vacations contract. Is that a good deal? You be the judge.

  5. #5
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    Smile Re: Sundance Vacations - Spirit Incentives

    John B,

    I am sorry to hear about your experience. We appreciate your efforts in trying to figure out the cost of the vacation program. Our customer service department would like to help you with this. The goal of our company is to ensure every clients happiness. Please call 1-888-257-8400, and someone will assist you with this and any questions or concerns you may have.

    Thank You,
    Sundance Vacations
    Communications Director
    pr@vacmail.com
    Last edited by Sundance Vacations; 08-13-2008 at 02:37 PM.

  6. #6
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    Thumbs down Re: Sundance Vacations - Spirit Incentives

    Sundance Vacations

    The forum notified me that there was a response to my post.

    No thank you I do not need any help. After carefully reading all the fine print and doing the real math I canceled my contract. Had the sales person explained all the details and ancillary costs I would not have become a member in the first place, but I guess that’s what sales persons do, skirt the unattractive terms and conditions.

    The bottom line is $1,284 - $1,484 per week with 90-180 days advanced written notice and no guarantee that I‘ll get my choice of vacation time or place because every request is based upon “availability” as detailed in the Sundance contract. I personally do not think that is a bargain by any stretch of the imagination, but to each their own.

  7. #7
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    Default Re: Sundance Vacations - Spirit Incentives

    I was wondering how did you get out of the contract?

  8. #8
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    Post Re: Sundance Vacations - Spirit Incentives

    My spouse and I attended a Sundance Vacations sales presentation although the telemarketers' first assurance was that "we're not trying to sell you anything." The sales presentation is extremely well done and so we foolishly purchased a membership.

    It all sounds so good until you actually try to use the vacations. Those 3 dates and 3 areas requirement and the 90-180 days advanced notice makes the program impractical because of all the hoops you have to jump through to use it and every request is based on "availability." With all those restrictive conditions it's just not worth it, at least it wasn't to us.

    We were very dissatisfied so I started to do some research (should have done it before we went to the Sundance sales office). Other than Sundance Vacations own websites, just about every comment I read on the Internet was similar to what happened to us. Another remarkable fact that I noticed during my research is that Sundance Vacations has about 20 different websites many of them saying the same exact things. I got the distinct impression that Sundance Vacations is attempting to drown-out any other websites that may reflect any negative comments about the company. But the negative stories persist and are all the same, from the sweepstakes entry practices to the office visit and ultimate attempts to actually use the program when and where WE wanted to vacation, not a Hobson's choice.

    After the purchase they give you about a dozen documents to sign and you're supposed to read all the pages. But you place your trust in the sales person who was very skilled at making things sound better than they really are. For example we were told that there would be a "$30.00 upgrade" for peak travel time. Sounds reasonable, but what we were NOT TOLD was that the "$30.00 upgrade" is PER DAY ($210.00 extra for the week) and that peak travel time is 75% of the year (another "$30.00 upgrade" PER DAY) and that request also is based on "availability" as Sundance politely but very readily reminded me when I called customer service.

    The Sundance sales pitch brags about all the awards they received, which was also very impressive. But Google not only lead me to this website/thread, (which remains on the first page of Google) but also to a website that thoroughly investigated one of those awards and here's the actual article that I read. Sundance Awards Story! What was most interesting is that the article was prompted by Sundance Vacations bragging to the editor of that website as the author states in the first sentence of the article.

    If you do diligent research you can get a much better deal from almost any retail travel agent and you can go where you want when you want because there's no "availability" catch 22 to overcome. In fact, this website (Independent Traveler.com) offers many good vacation deals.

    By-the-way, the free trip? That's as difficult to use as are the vacation weeks that you buy so I just gave up trying. Same gimmick, 3 dates and 3 places with lots of blackout dates and other impractical restrictions.

    Fortunately after much haggling we were able to get out of our Sundance contract but we still lost a lot of our hard earned money because they would not give us any refunds they just agreed to cancel our contract. (I indicated that I would file a complaint with the Attorney General's office due to misrepresentation and that obviously grabbed their attention.)

    After all is said and done, if it sounds too good to be true it probably is!

  9. #9
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    Default Re: Sundance Vacations - Spirit Incentives

    Theresa,
    I am sorry to hear about your experience with Sundance Vacations. After extensive research in our database we were not able to find any information on your package or your cancel. Our customer service department would like to help resolve any issue you may have with Sundance Vacations. The goal of our company is to ensure every clients happiness. Please call 1-888-257-8400, and someone will assist you with this and any questions or concerns you may have.

    Thank you,
    Communications Director
    Sundance Vacations
    pr@vacmail.com

  10. #10
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    Default Re: Sundance Vacations - Spirit Incentives

    I haven’t visited this cite since my original post so I will answer the Sundance Vacations question but with the right size lettering this time.

    My middle name is Theresa so an “extensive research” of your database would be futile with such scanty information. Due to identity theft I doubt that anyone would put personally identifying information on the Internet so I used my middle name. I just wanted to share my personal experience (while messing up the print size) with others that may be interested. That’s what this website is all about.

    Now I have a question for Sundance. Why? Why would the communications director ask anyone to call customer service to “resolve any issue” after they have cancelled their contract? I personally want nothing more to do with Sundance Vacations and I made that clear in my haggling with customer service (and in my first post) when they begrudgingly let me out of my contract because of my stated intent to contact the Attorney General’s office because we were lied to by omission and misrepresentation.

    So, since there’s no longer an “issue” to “resolve” why would I be invited to call customer service? For what reason? That makes no sense to me! Truth be told I have a gut feeling that it’s more of a publicity stunt than any attempt to “resolve" an issue that no longer exists?
    Last edited by Theresa; 11-30-2008 at 09:49 PM.

  11. #11
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    Default Re: Sundance Vacations - Spirit Incentives

    Stay Away From Sundance Vacations!!!! They are Liars!!!!!!!!!!!!!!

  12. #12
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    Default Re: Sundance Vacations - Spirit Incentives

    I just signed up for these Sundance Vacation packages and have until tonight to cancel, so I need help. The offer was 4 Vacations weeks for $1,300. I gave $100 deposit and financing the $1,200 at 5.50% interset, payments are $36.24/mo. Should I cancel the contract??????????

  13. #13
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    Default Re: Sundance Vacations - Spirit Incentives

    The Sundance Vacations sweepstakes is a big scam! The only purpose of the sweepstakes is to get your contact information then Sundance Vacations will call your phone number relentlessly, day and night, in an attempt to get you into one of their high pressure sales offices with the promise of a gift that you’ll probably never use because of all the restrictions and black-out dates. Think about it, do you really believe that Sundance Vacations just wants to give away freebies? That dog don’t hunt!

    God forbid you should buy into their spiel, but if you experience ANY problems with Sundance Vacations you should contact the Attorney General's Consumer Protection Hotlines.

    The following are the toll-free consumer complaint hotlines for each of the four states in which Sundance Vacations operates:

    (1) Pennsylvania 1-800-441-2555
    (2) New Jersey 1-800-242-5846
    (3) Wisconsin 1-800-422-7128
    (4) Illinois 1-800-386-5438

    Whatever you do don’t call Sundance Vacations; it makes no sense to call the scammer about the scam! They burn you once, shame on them; they burn you twice, shame on you!

    Additional information may be obtained by Googling: “Sundance Vacations Sweepstakes Scam” (without the quotation marks)

    “Scam” - Definition from the Merriam-Webster Dictionary: “a fraudulent or deceptive act or operation.” That’s Sundance Vacations; plain and simple!

  14. #14
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    Default Re: Sundance Vacations - Spirit Incentives

    Hi, I attended a meeting and recieved the 3 night cruise package, without purchasing a thing. For us, everything so far has went smoothly. I registered, I then entered my 3 dates and then a few weeks later, I was booked for the first date I entered. The only thing was the returning flight is alittle too early. It only gives me a few hrs to get from cape canaveral to the orlando airport. Ive never been on a cruise before and I do know the ship docks at 7am, My flight from Orlando is 12 noon. Now, if it takes a few hrs to get off the ship then we will be cutting it close. I do know that I can change the returning flight and pay the xtra charge and I just may do that just to be safe. All in all, we got a pretty good deal even though we didnt purchase the deal. This may be something to do in the future after retirement!!

  15. #15
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    Thumbs down Re: Sundance Vacations - Spirit Incentives

    I haven’t visited this site in months and we are still very angry with Sundance Vacations for swindling us. Ironically, I returned to this site because they have good vacation deals, unlike Sundance Vacations. Although they begrudgingly allowed us to cancel our contract, we still loss our substantial deposit. The only reason they allowed us to cancel was due to persistence and my indication of our intent to contact the Attorney General’s office which obviously grabbed their attention. No ethical and honest company is intimidated by the Attorney General’s consumer complaints department unless they have something to hide!

    [FONT=Times New Roman][SIZE=3]I have recently come across two blogs that were obviously extensively researched while extremely well explained and very accurate in my estimation! I would urge you not to enter any “sweepstakes” because they are nothing more then a method to get your phone number so Sundance Vacations can call you relentlessly day & night with no respect for your privacy. That “sweepstakes” is how Sundance Vacations got our phone number in the first place and it cost us dearly. Does someone win the “sweepstakes?” Certainly, but the price you pay for a long shot is relentless telemarketing calls day and night! Buy a lottery ticket, the odds are probably better and you will preserve your privacy.

    My co-worker always says that when in doubt - don’t! Seems like good advice to me.
    Last edited by Host Bonjour; 03-29-2009 at 08:18 PM.

  16. #16
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    Thumbs down Re: Sundance Vacations - Spirit Incentives

    Here's more about the Sundance Vacations' "promotional gifts."

    We knew what we were getting into after we received the 'you won a Free cruise' phone call. But we still decided to listen to the hour long program and the pitch for us to buy the vacation program.

    The pitch was not hard core which we appreciated and for what it is worth, if you are avid travelers and vacation ALOT - this may be a good idea. Think of it like the Costco of Vacations. However we were not financially able to plop down money or take on more monthly payments so we politely said no to all of their offers.

    But we still were getting a free cruise - so I was excited about that. Until I get on the phone at reservation time only to find out that NOTHING is free. We were aware of the taxes and fees that we would have to pay - and that was cool. But unless you want a cabin with bunk beds, and you are OK with traveling when they tell you and you are ok with paying for a hotel the night before cruise and night after cruise returns and paying for transfers to and from port and hotel...all which adds up to almost an additional $250 pp...then this is the incentive for you.

    I ended up canceling our free voucher for a cruise knowing that I could book a cruise for less than $250 a person and fly as cheap as $100 roundtrip and PICK the dates and flights that work best for me.

    Not too mention I spent over an hour on the phone with the reservation people...25 minutes on hold waiting for a representative and another 45 minutes of them trying to get reservations.

    Bottom line- take it with a grain of salt....they will try to make it as inconvenient as possible so you will make upgrades and forget that you are slowly but surely spending almost a $800-$1000 on your so-called FREE cruise!

  17. #17
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    Default Re: Sundance Vacations - Spirit Incentives

    As you can tell from my name, I created this account for the sole reason of warning people about Sundance. They are smooth talking liars that have no ethics whatsoever. I am one of the people that got the call saying I won a free cruise. All I had to do was go to the local office and listen to a 1 hour presentation. At the conclusion, I would recieve the voucher for the free cruise and airfare, regardless if I made any purchase. They start out bragging about worthless awards and other crap and then begin the pounding. First they offer you 30 weeks of vacation for $12,000. HAHAHAHA. funny right? Well not so much for the many people that shelled out the 12 grand which really equals over 30 grand as described in the earlier post. Anyways.. I said no and they basically keep lowering the amount of weeks and reducing your financing all the way down to 0%. Well... when the deal was $4000 for 12 weeks I thought it was a good deal. I sprung for it and was initially happy. UNTIL I went home and looked on the internet. Customers had nothing but BAD reviews, hassles and overall feelings of being trapped.......then I did the "fine print" math on my package, to see if I was stuck with any kind of decent value...here it is:

    12 weeks of vacation for $4000.
    Annual fee of $359. charged until the 12 weeks are used up.
    $99 booking fee per trip.
    $210 fee for peak/prim season (most places is 9 months out of the year-Hawaii is jan-dec. lol)

    so assuming I will take 1 trip per year, it will cost me a total of $12,016. Thats $1001.33 per week. Plus I have to take care of all airfare and taxes and fees. Im sure there is alot of hidden fees! so in the end its not at all worth spending that kind of money on a vacation that someone else picks for you. Thats right you pick the region and they pick the details. NO WAY!! Not for that kind of money. . . stay away from these crooks and just plan your vacations when and where you wanna take them... by the way I bought this package on saturday and cancelled with out a problem on monday.. Im the only one I have heard of that had no problems canceling. It is legally binding and I feel lucky to be out with zero loss but I still feel the need to warn everyone. PS: the free cruise was a scam too!! Dont even bother

  18. #18
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    Default Re: Sundance Vacations - Spirit Incentives

    Ditto to others comments how did you get out of the contract?

  19. #19
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    Thumbs down Re: Sundance Vacations - Cancellation Procedure

    To those who wish to cancel your Sundance Vacations membership this information may be of assistance.

    You should first contact Sundance Vacations at their headquarters, regardless of which state in which you purchased your membership. Sundance Vacations - 264 Highland Park Boulevard - Wilkes-Barre, Pa. 18702; Phone (800) 220-9400; FAX (570) 820-0920.

    At first you may be given the run-around, but you must be persistent and insist on talking to someone who has the authority to cancel your contract/membership.

    Clearly explain your reasoning for cancelling, most particularly if the terms and conditions were misrepresented by the sales person. Sundance Vacations will first attempt to discourage you from cancelling while reducing the number of weeks purchased or reducing the price and other related fees. You should accept nothing less than a complete cancellation of the contract and a full refund of your deposit and any payments you may have made.

    If you have not used your membership or have been unable to use your membership you should be entitled to a full refund for any monies you paid, regardless of how long ago you made your purchase. You must be persistent and follow-up your verbal correspondence with a written or faxed correspondence if they refuse to refund your deposit.

    Sundance Vacations may permit you to cancel the contract obligations but refuse to refund your deposit. If that occurs decline the cancellation unless you receive a full refund and inform Sundance Vacations that you intend (and you should follow-up) to contact the Attorney General’s Consumer Protection office of the state in which you reside. If you do so eventually you may receive a full refund in addition to the cancellation of the contract obligations.

    The consumer protection hotlines in each of the four states in which Sundance Vacations operates, are as follows:

    Illinois Consumer Protection Hotline: (800) 386-5438; New Jersey Consumer Protection Hotline: (973) 504-6200 - 242-5846 (toll free, New Jersey only); Pennsylvania Consumer Protection Hotline: Toll-Free Within Pennsylvania: 1-800-441-2555; Wisconsin Consumer Protection Hotline: (800) 422-7128.

    Remember, if the details of the membership were misrepresented to you by deception, suggestion or omission that contract could be faulty from the beginning regardless of how long ago you made your misinformed purchase, but you must be persistent!

    Persistence

    Nothing in the world can take the place of Persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent. The slogan “Press On” has solved and always will solve the problems of the human race.

  20. #20
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    Thumbs down Re: Sundance Vacations - Spirit Incentives

    I discovered this post written by Michael.

    "This company is a FRAUD. I also got suckered into going down to pick up the free cruise I had been given as a "gift." Now, the customer service agent was correct in that they never use the word "won". Its just a matter of wording to keep their scams on the border-line of legal. And I understood that I had to sit through an hour of a sales pitch..which I was fine with. What I was not fine with were the LIES that they had told me in advance about this free cruise.

    LIE #1: I could go on the cruise at ANYTIME during the year. I was told repeatly by the woman on the phone about how I could basically go whenever dates I wanted to, anytime during the next year. Well, that is a lie. When I received my vacation voucher, I looked at the fine print on the back page. You CANNOT use this cruise during the months of June, July, August, or any week of which there is a holiday.

    LIE #2: If I didn't use the cruise, I could do with it whatever I wished. I could give it as a gift or sell it. The fact is, you CANNOT. It clearly states that the name of the trip is non-transferable and cannot be sold.

    LIE #3: I was told airfare was included and that I could fly from my local airport..which is a major international airport. That isn't true. They tell you where to fly out of. For example, they mentioned Newark, New Jersey as a possibility. Plus, the fine print says it only includes "base" airface. I'm not even sure what the fine print is on base airfare

    LIE #4: I was told I would simply have to pay minor taxes on a trip which values at about 1, 200 dollars. Well, the taxes start at 225 dollars per person (35 percent tax???????) Plus, there are all kind of registration and booking fees on top of that.

    LIE #5: i was specifically told on the phone I would even receive free gift cards to Applebees, Red Lobster, and Olive Garden if I camew to the 5pm presentation. When I inquired about them, the girl gave me a funny look and told me that "they didn't give them out anymore because people don't use them." What??? I was told only the DAY BEFORE I would be getting them. So, they gave me this piece of paper and said to go eat somewhere (anywhere), attach the receipt to the paper, send a self addressed stamped envelope, and I could get up to 15 dollars for my meal. I'm not holding my breath.

    Bottom line, this company is a fruad. They told me out and out lies about the cruise just to get me in. They are very shewd. They have people designed to search these very blogs just to tell you how wonderful they are. There is an old saying. "Me thinks thou protests too much." If someone has to over and over again tell you about all the awards they won and how great they are...makes you wonder why...doesn't it?????"

    Also, Sundance Vacations has been exposed in the Philadelphia Inquirer, in the Business Section on Sunday August 9, 2009.
    Last edited by Theresa; 08-09-2009 at 06:21 PM.

  21. #21
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    Thumbs down Re: Sundance Vacations - Spirit Incentives

    Here is the Philadelphia Inquirer article link since the above link may not be working.

    Consumer Watch: Her vacation buy was no day at the beach | Philadelphia Inquirer | 08/09/2009
    Last edited by Theresa; 08-09-2009 at 06:19 PM.

  22. #22
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    Default Re: Sundance Vacations - Spirit Incentives

    Like many of you, I was swindled by Sundance Vacations as well. I never received the information about my free cruise, and am just not happy with their business practices. I took all of your tips and called to cancel my contract. They told me because I had an account balance I could not cancel my contract. How did all of you get them to cancel in this situation?

  23. #23
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    Thumbs down Re: Sundance Vacations - Spirit Incentives

    kellkell3034:

    See post # 19 above.

    Contact the Attorney General’s Consumer Protection office of the state in which you reside. If you do so eventually you may receive a full refund in addition to the cancellation of the contract obligations.

    The consumer protection hotlines in each of the four states in which Sundance Vacations operates, are as follows:

    Illinois Consumer Protection Hotline: (800) 386-5438; New Jersey Consumer Protection Hotline: (973) 504-6200 - 242-5846 (toll free, New Jersey only); Pennsylvania Consumer Protection Hotline: Toll-Free Within Pennsylvania: 1-800-441-2555; Wisconsin Consumer Protection Hotline: (800) 422-7128.


    Also, follow-up with a written complaint to the AG's Office and forward a copy to Sundance Vacations corporate office.


    You might also consider filing a complaint with the FTC at their toll-free hotline number: 1-888-382-1222.


    Also see: Sundance Vacations Sweepstakes Vs Do Not Call


    Good luck and be persistent!
    Last edited by Theresa; 08-18-2009 at 05:25 PM.

  24. #24
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    3

    Thumbs down Re: Sundance Vacations - Spirit Incentives

    Looks like our story is a similar one...

    It all started the same, we "won" a cruise, went to the office & signed up for the 10 vacations for $4,000 deal. The whole way home I felt sick to my stomach like I just made the biggest mistake of my life. My boyfriend tried to convince himself & me that it was a really good idea, since we LOVE to travel & still have our honeymoon ahead of us..The idea seems good on paper, til you add it all up & really read the fine print.

    The number one requirement from them was that you be 21 years old. They never told us that ALL FOUR of their Mexican resorts required TWO adults OVER the age of 23 to check in. I'm 22, my boyfriend is 26. WTF?!!! We told them repeatedly that we wanted to go to Mexico several times in the future & even asked to look at a computer to check the places out & they wouldn't let us. RED FLAG!!! Then I went online and started seeing all the PO'ed people and the horrible reviews, and the ACTUAL costs. It made me sick!!

    They said in the contract that some resorts may require a security deposit but nothing about any age requirements. We were livid...I won't be 23 for another 6 months. 2nd the lady told us we could book our vacation as soon as we got home..LIES!!! We went in Thursday & Monday we still couldn't log in. That day, Monday, we called and my boyfriend made a huge stink & we got the email confirmation 15 minutes later that we were out of our contract. I called my credit card company about the $900 deposit and told them that if it was to go through, to cancel it because it was UNAUTHORIZED, since our contract had been cancelled. It was Capital One and they had no problem whatsoever. The money was there Tuesday morning. Thank God. Good luck to anyone else in this perdicament. If you want to cancel, do it fast. Follow the advice on the rest of this forum. & have your reasons clearly thought out & planned before you make the calls. These people are LOSERS!!! And I wish I could see the look on that dumb B****'s face when she finds out she didn't get any commission on the young naive couple!!!!

    I'll lastly say, we got a buy one get one free coupon for a plane ticket out of them & also the cruise should work out just fine with our schedule so besides the headaches, it was a good lesson to learn!! Good luck

  25. #25
    Join Date
    Aug 2009
    Location
    Illinois
    Posts
    3

    Default Re: Sundance Vacations - Spirit Incentives

    Tell them "What do you want me to do? Pay off my balance so you can take your time giving it all back to me?" WTH!!

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