To those who wish to cancel your Sundance Vacations membership this information may be of assistance.
You should first contact Sundance Vacations at their headquarters, regardless of which state in which you purchased your membership. Sundance Vacations - 264 Highland Park Boulevard - Wilkes-Barre, Pa. 18702; Phone (800) 220-9400; FAX (570) 820-0920.
At first you may be given the run-around, but you must be persistent and insist on talking to someone who has the authority to cancel your contract/membership.
Clearly explain your reasoning for cancelling, most particularly if the terms and conditions were misrepresented by the sales person. Sundance Vacations will first attempt to discourage you from cancelling while reducing the number of weeks purchased or reducing the price and other related fees. You should accept nothing less than a complete cancellation of the contract and a full refund of your deposit and any payments you may have made.
If you have not used your membership or have been unable to use your membership you should be entitled to a full refund for any monies you paid, regardless of how long ago you made your purchase. You must be persistent and follow-up your verbal correspondence with a written or faxed correspondence if they refuse to refund your deposit.
Sundance Vacations may permit you to cancel the contract obligations but refuse to refund your deposit. If that occurs decline the cancellation unless you receive a full refund and inform Sundance Vacations that you intend (and you should follow-up) to contact the Attorney General’s Consumer Protection office of the state in which you reside. If you do so eventually you may receive a full refund in addition to the cancellation of the contract obligations.
The consumer protection hotlines in each of the four states in which Sundance Vacations operates, are as follows:
Illinois Consumer Protection Hotline: (800) 386-5438; New Jersey Consumer Protection Hotline: (973) 504-6200 - 242-5846 (toll free, New Jersey only); Pennsylvania Consumer Protection Hotline: Toll-Free Within Pennsylvania: 1-800-441-2555; Wisconsin Consumer Protection Hotline: (800) 422-7128.
Remember, if the details of the membership were misrepresented to you by deception, suggestion or omission that contract could be faulty from the beginning regardless of how long ago you made your misinformed purchase, but you must be persistent!
Nothing in the world can take the place of Persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent. The slogan “Press On” has solved and always will solve the problems of the human race.