I just want to begin with saying that my loving wife and I exchanged RCI points for a trip to Mayan Palace Riviera this past April. We get there and find the place is stunning and the service is top notch. First day there we commit to the 1.5 hour sales pitch during what they call “buyers week”. Well, in the end it was 5 hours and a majority of the presentation was focused on how these units are investments and that they give you “flexibility” in an extra week to use as a rental. The rental income was presented at $1700 net income after maintenance fees were taken out. We bought into the idea….it sounded great. Upon returning home I researched renting these units and found that they rent for far less than they stated repeatedly in the presentation. I have obtained training material that Mayan employees use explaining in detail how they leverage this with vacationers, then skim over the disclaimer sentence that is listed in the mounds of documents. This fraud has to stop. I would not have entered into this agreement if they had been truthful about this. They describe the rental agencies as partners verbally and that you get your rental check quickly in 60-90 days, which is not true. They used scratch paper to show you the money you would make renting these units and how fast they would pay for themselves, which was untrue.
There was no mention of any cancellation period during the presentation, so by the time we arrived home and called to cancel our agreement….we were told it was past the 5 days.
I have called and talked with a number of people. To date they have been unwilling to cancel and refund our credit card. A complaint has been filed with the Mexican Government, Profeco and FTC.
If you go to any Mayan Palace resort, PLEASE do not get caught it the misleading sales pitch!!!
Just enjoy the resort....